Frequently Asked Questions

We accept UPI, debit/credit cards, net banking and popular wallets through our secure payment gateway.

Absolutely. Payments are processed through a PCI-DSS compliant gateway over an encrypted connection. We never store your card details.

Use the “Forgot password” link on the login page. We’ll email you a secure link to set a new password.

Browse the store, open a product, choose your options and tap “Add to Cart”. When you’re ready, go to Cart → Checkout, enter your delivery details and pay. You’ll get an order confirmation right away.

Yes — as long as the order hasn’t been dispatched. Log in to your account and open the order, or contact us with your order number and we’ll help.

No — you can check out as a guest. Creating an account is quick and lets you track orders, save addresses, keep a wishlist and reorder faster.

We deliver across India to all serviceable pincodes.

Shipping charges, and any free-shipping threshold, are shown in your cart and at checkout before you pay.

Orders are dispatched within 24–48 hours and are typically delivered in 4–7 days, depending on your location.

Use the “Track Order” page and enter your order number, or log in to your account to see live status. We also notify you on WhatsApp/email as your order moves.

We do not offer returns or exchanges on delivered orders at the moment. If an item arrives damaged or is not what you ordered, see the next question — we will make it right.

Please contact us within 48 hours of delivery with a photo of the item and your order number. We will send the correct item or refund you — your choice.

Refunds apply when an order is cancelled before dispatch, or when an item arrived damaged or wrong. The refund goes to your original payment method and usually reflects in 3–7 business days.

We photograph products as accurately as possible. Minor variation in colour can occur between screens.